FAQ’s

General Questions

  • There are always lots of ways to create logos and graphics, but generally you get what you pay for.

    You may get a logo that looks ok. However, what I am offering is the opportunity for you to have a design that lets your personality shine and that also attracts your ideal client to you because it also speaks to them. I am also tapping into my years of experience, seeing lots of different designs and using this knowledge when working with you.

  • In a world with so many people shouting you need your branding to stand out. We all know how much money big companies spend on their brand and there is a reason for that. They want their brand to be easily recognised, they want to stand out and be remembered. You don't have to have their budget to get the same result, you want your ideal client to see you, remember you and come back to you when they need to use your services. This is something that you can achieve working with me.

  • I offer full branding design, logo design, brochures, stationery, social media graphics, presentation slides/slide decks, Web design and anything else that can think of that needs colouring in!

    If there is anything that you think you might need help with that I haven't listed, please contact me and we can discuss this further.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

Payment

  • A non-refundable deposit of 40% of the agreed amount will be due within 14 days. Work will not be scheduled until payment is received and funds cleared.

    Further payments will be split 30% of the agreed amount when the first set of samples are supplied then 30% of the agreed amount when you sign the project off as approved. Files will not be released until the final payment is received and funds cleared.

  • I accept BACS payments, details will be included on the invoice.

  • If for any reason a project needs to be terminated, immediate notice via email is required before work has begun.

    The non-refundable 40% deposit secures your time with me and the work will be scheduled in when this payment has been made. Confirmation of this date will be sent via email once payment is received.

    If a termination request is received 48 hours before the work is due to commence a complete refund will be issued. After 48 hours a refund may be issued on a discretionary basis, subject to a 10% admin charge.

    After the work has started no refund will be given.

  • I believe in being transparent and upfront with costs.

    When you receive a proposal from me it will detail, the scope of the work that will be carried out and what you should expect to receive. This will also detail an hourly rate for any work outside the scope of the project.

    If your project requires stock images or anything that requires an additional cost, I will let you know in advance before making a purchase.

    Before you sign the proposal you can raise any questions you may have about the scope of the work.

    Before the project starts

Before the Project Starts

  • The process varies slightly with the type of project but is always follows these simple steps;

    1. Book a call so we can chat about your project and get to know each other.

    2. I will supply a detailed proposal for you to review and accept so we can start working together.

    3. You will receive a questionnaire to fill in so that I can gather some more detailed information.

    4. You will receive samples to review.

    5. We will work through the amendments to get you design to a point you are super excited to start using it!

    6. All done! and you will receive the files detailed in the proposal.

  • It is always best for us to meet, I prefer to meet remotely via video call.

    I offer a free discovery call to all clients as it’s a great way to ask any questions you may have without any commitment. It is the best way for us to get to know each other and see if we are a good fit to work together.

  • All design projects are different. When we discuss your project, I will give you a timescale for when the work could be completed.

  • If you have a specific timeframe, please make me aware of this in advance, preferable during our discovery call. I will confirm if I am able to accommodate your timescale once I have checked current workload. Failure to inform me in advance may mean that I am unable to accommodate your project.

  • Once we have had our discovery call. I will put together a detailed proposal for you to look over and sign.

    Once the deposit has been paid and funds cleared, I will give you a date that the work has been scheduled in and when to expect samples.

    Then we can let the colouring in commence.

During the Project

  • Yes absolutely! The idea is that we are working together. I may come up with a designs and you may want just a few amendments. Hopefully it won't happen, but you may not like the designs I present, so we will have to try something else.

    Designing something is a bit of a journey that we will go on together. I am here to guide you and to get the best out of the idea that you have.

    The proposal will detail the number of amendments that you can make within the scope of the work. It is best to communicate any changes you would like to make clearly and concisely and as one email/document to avoid having to pay an additional charge for changes outside of the scope of work.

  • If you do require more amendments than the number detailed in the proposal, these will be subject to charge at my hourly rate as outlined in the proposal document. An additional proposal for the scope of the amendments will be provided. Work will not continue until the proposal has been signed and returned showing that you agree to the charges.

  • You will have 5 working days to look over your proofs and come back with any amendments.

Completing the Project

  • Depending on your project, you may receive a variety of files such as EPS, JPG & PNG. I will always supply you with all the files used for your project so you have a copy for your records.

    You will also receive documentation explaining where and when to use each file type. Please note that this will depend on the work carried out, as outlined in the proposal document.

    Where possible, I’ll use free fonts that are suitable for commercial use and that you’ll be able to download onto your computer easily.

  • Upon completion and payment, you will have full ownership of your project and files. I will also hold a copy of your files for reference. You agree that I hold the right to showcase the project and testimonial on my website, across social media platforms and on promotional material as means of advertisement.