Terms & Conditions
Terms & Conditions January 2024
These are the terms and conditions “you” (The Customer from here on referred to as “you”) will be supplied in any proposal that you receive from “me” (Claire Peacock of 20 Pence Productions from here on referred to as “me”) you will have to agree and comply to all the terms and conditions before the work will commence.
Overview
For each project a detailed proposal will be supplied. This will include a detailed description of the scope of the work that will be carried out and the file types that will be supplied. Proposals are valid for 30 days from the date on the document.
Assets
Before work can commence you will need to supply any and all assets, in files types as outlined in the proposal, these include but are not limited too;
Photos (digital)
Images
Illustrations
Logos Text
Anything that you need to supply will be discussed in our discovery call and outlined in the proposal document. These will need to be supplied before work can begin.
Payment
A non-refundable deposit of 40% of the agreed amount will be due within 14 days. Work will not be scheduled until payment is received and funds cleared.
Further payments will be split 30% of the agreed amount when the first set of samples are supplied then 30% of the agreed amount when you sign the project off as approved. The file types outlined in the proposal will not be released until the final payment is received and funds cleared.
VAT will not be added to costs at present.
Any delay in payment that is not discussed and agreed within a reasonable timescale may be subject to an interest payment added to the overdue amount, this will be based on the current rate of 5% above basic Bank of England base rate. Failure to pay within this period may also result in court proceedings being taken. In addition to the right to charge interest any legal fees will be met with the amount of overdue payment. Administration charges will also be charged where excessive internal costs occur recovering overdue accounts.
Deadlines and timeframes for the project and amendments
If you have a specific timeframe, please make me aware of this in advance, preferable during our discovery call. I will confirm if I am able to accommodate your timescale once I have checked current workload. Failure to inform me in advance may mean that I am unable to accommodate your project.
Otherwise during our discovery call we shall discuss and mutually agreed upon a timeframe for the work. This timescale will be detailed in the proposal.
If you miss any deadlines this will impact any allocated time scheduled and your project will be delayed.
If you believe that you will miss a deadline, please communicate this at your earliest convenience to minimise impact and allow for the rescheduling of your project.
To ensure your project is delivered quickly and efficiently, I will require feedback of proofs within 5 working days.
I will provide a timescale for any amendments to be completed, this would be within 5 working days of receipt of your feedback. On the assumption that your feedback does not require further clarification.
5 working days turnaround excludes bank holidays, weekends and annual leave. Working days are 9:00am to 5:30pm Monday to Friday. Any annual leave dates that affect your project will be communicated to you in advance.
If turnaround times will take longer than normal for you, these should be communicated at your earliest convenience. Likewise, if turnaround times from myself will take longer these will be communicated at the earliest convenience.
Project deadline should be adhered to. If deadlines are not adhered to other projects may take precedence over your project.
Revisions
The number of amendments accepted will change depending on the project and will be listed in the proposal.
If you do require more amendments than the number detailed in the proposal, these will be subject to charge at my hourly rate as outlined in the proposal document. An additional proposal for the scope of the amendments will be provided. Work will not continue until the proposal has been signed and returned showing that you agree to the charges.
Additional costs
If your project requires stock images or anything that requires an additional cost, I will let you know in advance before making a purchase.
These items will be invoiced separately and payment will be required in advance.
Deliverables
At the end of your project, I will supply you with all file types detailed in the proposal, for your records. These will be supplied as a package, with a suitable folder structure to allow you to easily identify each file. You will also receive documentation explaining where and when to use each file type. Please note that this will depend on the work carried out, as outlined in the proposal document.
Where possible, I will use free fonts that are suitable for commercial use and that you will be able to download onto your computer. This will generally be for fonts that are suggested for use in your everyday literature not necessarily your logo or other brand assets. Please note that I do not supply fonts due to licensing restrictions.
Scope creep
In the proposal you will be given the details for the scope of the work.
However, if the project changes direction after the brief has been given to me this will impact the time spent on it.
Scope creep can include anything from pushing deadlines to adding additional elements. Any major structural change to a project is considered creep, as well as lots of small changes that can stall or derail a project such as but not limited to:
Incomplete design brief or information about a project
Miscommunication about time or complexity of a project
Moving forward without realistic timeframe expectations
Unexpected issues arising, such as a change of mind about direction.
Missing deliverables from the client to move the project forward
Communication issues in the design or editing process
Some design elements that may constitute scope creep include but are not limited to:
Needing new photos added to the design with each revision
Creating new illustrations and elements from scratch
Changing layout or image
Locating images and items for content
I will always aim to avoid scope creep and additional costs by communicating any issues in advance. Please remember to give all information requested and if in doubt, we can have a conversation to discuss any concerns.
Final approval
Please check all proofs thoroughly including pricing, spelling and grammar, images and colours.
On sign off, you agree that you have checked spellings, fonts, images and the layout of the design in full. Once your design has been signed off as approved and is finalised, any errors that arise that need to be rectified, will be chargeable.
Claire Peacock of 20 Pence Productions accepts no responsibility for printed matter after it release for reprographics.
Ownership/Copyright/Permissions
Upon completion and payment, you will have full ownership of your project and files. I will also hold a copy of your files for reference. You agree that I hold the right to showcase the project and testimonial on my website, across social media platforms and on promotional material as means of advertisement.
If your work is data sensitive and cannot be shown for legal or client confidentiality reasons, please let me know and I am happy to agree not to use your work in any promotional material. I will also be happy to agree to an NDA if necessary.
Cancellation, refunds and expiry
If for any reason a project needs to be terminated, immediate notice via email is required before work has begun.
The non-refundable 40% deposit secures your time with me and the work will be scheduled in when this payment has been made. Confirmation of this date will be sent via email once payment is received.
If a termination request is received 48 hours before the work is due to commence a complete refund will be issued. After 48 hours a refund may be issued on a discretionary basis, subject to a 10% admin charge.
After the work has started no refund will be given.
Should you need to pause a project this will be at my discretion, which is something that can be discussed privately.
Non communication
After 30 days (including weekends) of no communication after proofs have been supplied to you, the project will be forfeited and no refund will be issued.
If the client wishes to restart the project after this time, it will be treated as a new project and will require an additional admin fee of £100 to reschedule the remaining works. This fee will be invoiced separately and will require full payment prior to rescheduling the remaining works.
If however, the brief is subject to change, a new proposal will be required.
Your project will also be delayed and you may end up having to wait longer than originally agreed.
Disputes
Any dispute with regard to work done should be addressed at the time of proofs being supplied and not after final invoice has been paid.
Failure to notify any queries in a timely manner may lead to difficulties in resolving the issue and show the client to be happy with work done.